Terms and Conditions

1. About SarvaBook

SarvaBook is a Software-as-a-Service (SaaS) platform designed to help healthcare providers manage:

• WhatsApp appointment booking
• Digital queue management
• Token generation
• Patient communication
• Doctor scheduling
• Queue displays
• Patient feedback
• Operational analytics

SarvaBook is a technology platform and is not a healthcare provider.

2. Eligibility

You may use SarvaBook only if:

• You are at least 18 years old.
• You have the authority to represent a hospital, clinic, or healthcare organization (where applicable).
• You comply with all applicable Indian laws.

3. User Accounts

Healthcare providers are responsible for:

• Maintaining the confidentiality of login credentials.
• Restricting unauthorized access to their account.
• Ensuring account information remains accurate.
• Immediately notifying SarvaBook of any unauthorized access.

You are responsible for all activities carried out through your account.

4. Acceptable Use

You agree not to:

• Use SarvaBook for illegal activities.
• Impersonate another individual or organization.
• Upload malicious software.
• Attempt unauthorized access to the platform.
• Reverse engineer or copy the software.
• Interfere with platform security or availability.
• Send spam or unsolicited WhatsApp messages.
• Use the platform to violate any applicable law.

SarvaBook reserves the right to suspend accounts involved in misuse.

5. Healthcare Responsibility

SarvaBook provides software tools only. Healthcare providers remain solely responsible for:

• Medical advice
• Diagnosis
• Treatment
• Patient care
• Appointment decisions
• Prescription management
• Clinical records

SarvaBook is not responsible for medical outcomes.

6. Patient Information

Healthcare providers are responsible for obtaining any consent required to collect and process patient information through SarvaBook.

SarvaBook processes such information solely to provide the requested services.

7. WhatsApp Services

SarvaBook integrates with the Meta WhatsApp Business Platform. Users agree that:

• WhatsApp message delivery depends on Meta's services.
• Temporary delays or failures may occur.
• SarvaBook cannot guarantee message delivery in every circumstance.

8. Subscription and Payments

Certain SarvaBook services require a paid subscription. Subscriptions may be offered:

• Monthly
• Quarterly
• Annually

Fees are payable in advance unless otherwise agreed. Applicable taxes, including GST, may be charged separately where required by law.

9. Free Trial

If SarvaBook offers a free trial:

• Features may be limited.
• The trial may expire automatically.
• SarvaBook may discontinue the trial at any time.

10. Refund Policy

Unless otherwise required by law or stated in writing:

• Subscription fees are non-refundable.
• Partial months are not refunded.
• Cancellation does not entitle users to reimbursement for unused periods.
• Any promotional offers may have separate refund conditions.

11. Intellectual Property

All intellectual property related to SarvaBook, including software, source code, user interface, design, logos, trademarks, documentation, and content remains the exclusive property of SarvaBook.

Users receive only a limited, non-transferable license to use the platform.

12. Data Ownership

Healthcare providers retain ownership of the data they submit. SarvaBook may process this data only to:

• Provide services
• Improve platform functionality
• Maintain security
• Comply with legal obligations

Data processing is governed by the Privacy Policy.

13. Availability of Service

SarvaBook aims to maintain high availability. However, services may be temporarily unavailable due to maintenance, technical failures, security incidents, internet disruptions, or third-party service outages. SarvaBook does not guarantee uninterrupted service.

14. Limitation of Liability

15. Suspension and Termination

SarvaBook may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, fail to pay subscription fees, or compromise platform security. Healthcare providers may discontinue use at any time, subject to applicable subscription terms.

16. Third-Party Services

SarvaBook may integrate with third-party service nodes (Meta WhatsApp, Payment Gateways, Cloud hosting, Analytics, and Email infrastructure providers). SarvaBook is not responsible for outages or actions of third-party providers.

17. Confidentiality

Both SarvaBook and healthcare providers agree to maintain the confidentiality of non-public business information obtained through the use of the platform.

18. Force Majeure

SarvaBook shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, internet outages, cyberattacks, power failures, or pandemic-related disruptions.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

20. Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Nashik, Maharashtra, India, unless otherwise required by applicable law.

21. Changes to These Terms

SarvaBook may revise these Terms from time to time. Updated versions will be published on our website with a revised "Last Updated" date. Continued use of the platform constitutes acceptance of the updated Terms.

22. Contact Information

For questions regarding these Terms, please contact:

23. Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements entered into with SarvaBook, constitute the entire agreement between the parties regarding the use of the platform.

24. Acceptance

By accessing or using SarvaBook, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.