Refund & Cancellation Policy

1. Subscription Services

SarvaBook offers subscription-based software services. Depending on the selected plan, subscriptions may be billed:

• Monthly
• Quarterly
• Annually
• Custom enterprise plans

Subscription fees provide access to SarvaBook software and associated services during the active subscription period.

2. Payment

All subscription fees must be paid in advance. Payments may be processed through authorized third-party payment providers.

Applicable taxes, including GST, may be charged separately where required by Indian law.

3. Cancellation by Customer

Customers may cancel their subscription at any time by contacting SarvaBook support or through the account management options, where available.

Cancellation will prevent future renewals but does not automatically generate a refund for payments already made.

Customers may continue using the service until the end of the current billing period unless otherwise specified.

4. Refund Policy

Refunds will ordinarily not be provided for:

• Change of mind
• Partial use of the service
• Failure to use the service
• Early cancellation
• Business closure
• Staff changes
• Internet connectivity issues at the customer's location
• Compatibility issues caused by customer systems

5. Exceptional Refunds

SarvaBook may, at its sole discretion, provide a full or partial refund in exceptional circumstances, including:

• Duplicate payment
• Incorrect payment caused by a technical error
• Billing error by SarvaBook
• Failure to activate the subscribed service due to an issue solely attributable to SarvaBook

Any approved refund will normally be processed using the original payment method.

6. Free Trial

If SarvaBook offers a free trial:

• No payment is required during the trial period unless otherwise stated.
• Trial features may differ from paid plans.
• No refund applies to free trial periods.

7. Automatic Renewal

Where subscriptions are configured to renew automatically:

• Renewal charges will be processed before the next billing cycle.
• Customers are responsible for cancelling the subscription before the renewal date if they do not wish to continue.

Refunds are generally not provided for charges resulting from automatic renewal after the renewal has been successfully processed.

8. Service Suspension or Termination

SarvaBook reserves the right to suspend or terminate accounts that violate our Terms and Conditions, engage in fraudulent or unlawful activity, misuse the platform, or fail to pay subscription fees. Suspension or termination under these circumstances does not entitle the customer to a refund.

9. Downtime and Technical Issues

While SarvaBook strives to maintain high service availability, temporary interruptions may occur due to scheduled maintenance, infrastructure upgrades, internet outages, third-party service failures, or force majeure events. Such temporary interruptions do not automatically qualify for refunds.

Where a prolonged service disruption is solely attributable to SarvaBook, we may provide an appropriate service credit or another reasonable remedy at our discretion.

10. Payment Disputes

Customers who believe they have been incorrectly charged should contact SarvaBook before initiating a payment dispute with their payment provider. We will make reasonable efforts to investigate and resolve genuine billing issues promptly.

11. Refund Processing Time

Where a refund is approved:

• Refunds will generally be processed within 7–14 business days.
• Actual credit timelines depend on the customer's bank, card issuer, or payment provider.

12. Changes to This Policy

SarvaBook may update this Refund & Cancellation Policy from time to time. The latest version will always be available on our website. Continued use of SarvaBook after any update constitutes acceptance of the revised policy.

13. Contact Us

For billing, cancellation, or refund-related questions, please contact:

14. Acceptance

By subscribing to or using SarvaBook services, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.