Privacy Policy

1. Information We Collect

A. Information provided by Healthcare Providers

When a hospital or clinic registers with SarvaBook, we may collect:

• Hospital Name
• Clinic Address
• Contact Number
• Email Address
• Administrator Details
• Billing Information
• GST Number (if applicable)

B. Patient Information

When patients book appointments through SarvaBook or WhatsApp, we may collect:

• Patient Name
• Mobile Number
• Preferred Language
• Selected Doctor
• Appointment Slot
• Token Number
• Appointment Status
• Feedback submitted after consultation

C. Automatically Collected Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Access Time
• Pages Visited
• Cookies
• Usage Analytics

2. How We Use Your Information

We use information to:

• Schedule appointments
• Generate digital tokens
• Send WhatsApp confirmations
• Notify patients about queue status
• Send appointment reminders
• Collect patient feedback
• Improve our services
• Provide analytics dashboards
• Respond to customer support requests
• Maintain platform security
• Detect fraud and misuse
• Comply with applicable laws

3. WhatsApp Communication

SarvaBook integrates with the Meta WhatsApp Business Platform.

By initiating a conversation or booking an appointment through WhatsApp, you consent to receive messages including:

• Appointment confirmation
• Token details
• Queue updates
• Reminder notifications
• Feedback requests
• Important service announcements

We do not send promotional messages without your consent.

4. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process personal data based on:

• Your consent
• Performance of contractual obligations
• Compliance with legal obligations
• Legitimate business interests where permitted by law

5. Data Sharing

We do not sell your personal information. Your information may be shared only with:

• Your selected hospital or clinic
• Authorized healthcare staff
• Cloud infrastructure providers
• Payment gateway providers
• Government authorities when legally required

All third-party service providers are required to maintain appropriate security measures.

6. Data Security

SarvaBook implements reasonable technical and organizational safeguards, including:

• Encrypted HTTPS communication
• Password hashing
• Secure cloud infrastructure
• Role-based access control
• Authentication mechanisms
• Database security
• Regular backups
• Activity monitoring

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only as long as necessary for:

• Providing services
• Legal compliance
• Business operations
• Security purposes
• Dispute resolution

Healthcare providers may request deletion of their data in accordance with applicable laws.

8. Cookies

SarvaBook uses cookies and similar technologies to:

• Improve website functionality
• Maintain user sessions
• Analyze traffic
• Enhance user experience

You may disable cookies through your browser settings, although certain features may not function properly.

9. Your Rights

Under applicable Indian laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent where applicable
• File complaints regarding misuse of your data

Requests may be submitted using the contact information provided below.

10. Children's Privacy

SarvaBook is not intended for direct use by children. Where appointments are booked for minors, the information is expected to be provided by a parent or legal guardian.

11. Third-Party Services

SarvaBook may integrate with third-party services including:

• Meta WhatsApp Business Platform
• Payment Gateway Providers
• Cloud Hosting Providers
• Email Service Providers
• Analytics Services

These services have their own privacy policies, and we encourage users to review them.

12. International Data Transfers

SarvaBook primarily stores and processes information within infrastructure selected by our service providers. Where cross-border processing occurs, reasonable safeguards will be implemented in accordance with applicable law.

13. Healthcare Disclaimer

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page along with the revised "Last Updated" date.

Continued use of the platform after changes constitutes acceptance of the revised Privacy Policy.

15. Contact Us

For any privacy-related questions, requests, or grievances, please contact:

16. Consent

By accessing or using SarvaBook, including booking appointments through WhatsApp or using any SarvaBook service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.